I am a bit behind time and need to catch up with diary.
I will start with phones, which includes telephones, mobiles etc.
Last year I changed server and all was find until I received a bill from 1st May to 1st June, knowing that I left this company on 24th May. I phoned and asked for a detailed bill, as I cancelled with your company, lucky I cancelled on bank account.
Never received a detailed bill, which was supposed to be £24, I actually the next month received a bill from May to July, now £44.
I phoned the company I was currently with and they confirmed that when I gave them the code for the phone number, it all was transferred on 24th May. They also sent a letter to me to confirm this. So I phoned the old company, and she checked it out, and said,
“Yes, noticed you moved, we will send the detailed bill out, and cancel the last month”.
That was fine, all dandy, well, sort of, next month I did not received the detailed bill, I received another bill for £64. I was mentally going mad.
So I phoned the company back, and all I got of this half brain twat,
“Yes, you do own us that amount”,
I said,
“How can I when I left you in May”,
She blatantly argued, that I was wrong, and she wanted the £64 paid. 
I replied
“I am not paying for something I have not used”
She argued that I did, etc, etc
So I said to her,
“Please tell me on my bill at which date, did I leave”,
Her comment was,
“Hold up, I will open up your account and have a look”,
I went F mad,
“You have in the last 15 minutes accused me of owning this money, and you don’t have my account in front of you, are you for real”
If only I could put my hand down the wire, and smack her gub.
About 5 minutes later, her reply,
“Yes, I noticed you left on May, I will renew your bill and send the correct one”,
I replied
“Thank you”, hung up, yes, and I ended up kicking doors and screaming, next door Ann heard.
Fine, right that is sorted, all is well, brilliant, fantastic.
Well, as far as I was aware.
Next month, I received a letter from them, stating,
‘You now owe our company £84, if not paid, we will take legal proceeding’.
That’s it, I am now going completely mental, off my head, I want to smack someone with my baseball bat.
Since I am definitely, not going to get a detailed bill for the £24, I will paid that for May to June, and I will pop off to see Mr Sensual Knockirs, my solicitor, now if he was single…
Never mind, as I was saying, I popped off to see Mr Knoculous, showed all letters, from old company and to the new company.
He wrote to them for me, and guess what, I have heard nothing since.
Tell me, why it has to take a solicitor before they take any action sensibly.
Second catastrophe of the last year!
I changed my telephone line, bill calls from one company to another. I went to BT. I wrote to the old one stating, I am still using their server, but my call charges has moved. As I was on a deal for telephone calls and internet for £16, please update my bill.
I went onto email to check mail, one w eek later and could not get on. I tried the next day, nope, still could not get on, so I phoned the company.
“Yes, we see Miss Ryan you have cancelled the broadband with us”,
I said
“No I haven’t, I only changed my phone calls, but get with your server”,
He said,
“Yes, you did, you wrote and said this”,
I said,
“No I didn’t I only stated to change to a new deal”,
and it went on, and on , as in yes, no, yes, no….
So I said to this complete plonker,
“Please read the letter which I wrote out”,
You not going to believe what he said,
“I will need to go and find it first”,
You FFFFFFFFFFF FFFFFFFFFF I really am going to smack you,
“You are adamant about this letter and you haven’t even got it in front of you, are you right in the head”
I am going smack you gup you **************.
So he read the letter out and after the first line, he said,
“Oh, you haven’t, you’ve only changed telephone”,
You f W******
I said,
“So what now, I run a business and have nothing to check email”.
He said
“Well, there is nothing we can do, and you cannot change to another until 2 weeks after we cancelled”
I said
“You are telling me due to your mistake, I am loosing business”
“Nothing we can do”
He hung up!!!!!!
You wonder why I am completely going mad.
Third catastrophe of last year and this year January!
Business went dead in December, guessed it was to do with Christmas, as it usually does go quiet.
A friend phoned and asked me on mobile,
“Do you have company”,
I said
“No I am on my own, why”,
“Well” he said “I just phoned your business number and got a polish guy speaking”.
I said
“You are winding me up, unless my dogs speak polish”
So I tried the number myself, and guess what, he was right, a polish guy answered the number. I asked what are you doing with my business number, he said, telephone company gave it to him.
So I freaked out, phoned the company and asked about this.
The lady which was on Sunday was very polite and said,
“I do not know why they have deleted it, it was taken off in November”
I said to her,
“I moved with you in June, why November”
She did not know, and was told to phone on Monday.
So I phoned on Monday, and she looked into it, 10 minutes later, her excuse was,
“Its when you changed”
I said
“No it wasn’t because the business has been running since then, and the lady last night, said it was deleted in November”
She said,
“We could give you a new number”
I refused as I made a point, that number has been used for more than 5 years,
“if you have to change, which I will take legal action, and I will make sure you pay for loss of business, pay for all advertising changed, pay for all business card, internet, yellow pages, and the guy who I spoke isn’t to happy either”
So she said she will have to speak to this guy and she will call back.
Next day, she phoned and said he has agreed to change number,
I said
“He will have to as he is going to get nuisance phone calls”
This though went on for days.
I finally a week later got the number back. The whole proceedings was,
“We cannot give it to you until next bill”
“We cannot give you back this number”
“We will also charge you for the return of this number”
It all actually went on, and on, and she actually tried to get out of blame for this mess.
Can you imagine phoning up asking for a kissogram, and this male polish guy turns up!
Great!
What a hassle!!!!!!!!! |