I owed some money to this hospital in Livingston. I sent the rest in 2 cheques, one each week. Both cheques went through in my bank account, but I suddenly received an invoice with one of the cheques I sent omitted from it. I could understand if it was the last cheque, but it was the one before, that was missing. So I phoned the hospital, and spoke to this lady who was the doctor's secretary. Now if someone has an answer to this, please, by all means please write to me and explain. 
Remember I cannot give you exact word for word, but most of this is exact, I remember this well. I asked her "Who deals with the payments for doctor whoever?". She replied, "I do". I asked "Why has the cheque been omitted from the account, but not my bank?" She replied "You will need to ask our accountant". I asked "Who is your accountant?" She replied some company in Edinburgh. "Oh" I said "Do you sent all payments to the accountant?". "No" she replied "I deal with all payments of customers". "So why is this cheque missing". I asked "As I said, you will need to ask our accountant". She said "But you just said you deal with all customers payments". I asked "So who sends out the invoices, your accountant?" I asked "I send out all invoices". She replied "So why is the cheque number missing from the invoice?" I asked, her reply again was "You will need to contact our accountant". By this time I was getting mad, so I replied "You deal with the mail, customer's accounts, pay ins and outs, sends invoices, but you can't tell me why this cheque is missing". "You will need to speak to accountant". I finally slammed the phone down. I received a letter from the hospital, stating that the account is cleared and please do not phone again. Maybe she realised the fault or eh, well, it might have something to do with, think I called her a stupid cow, or words to that effect.  This is the latest one, my local doctor's secretary. Phoned up and asked to speak to a nurse, run out of these plasters she has. I tell you all, if you have a spot that will not disappear, get this brown plaster, and it goes less than 2 days, I am not joking. This might have missed a few if's and but's. "Is any nurse free?" "Don't know computer is down". "Can I speak to any nurse?" "The computer is down, I will not know". "Can you give a message?" I asked "Can you phone back in 10 or 20 minutes when the computer is back on". What did we all do before computer's was used? Ever heard of pen and paper, no! oh well! Pissed off, in doctors on Friday, and I forgot to bloody ask whilst there ??.. There is another case, this week. I phoned and asked the secretary, "Please tell doctor whoever, that remember Miss Funkwunky, said one leg was longer than the other". She said to me, "Right, can you repeat that so I can write it down". I started "To remember Miss" She was repeating what I was saying slowly, and I asked "Have you not got shorthand", She replied, "I can only do so fast". Or words similar! I said "Miss Funkywunky", Secretary or receptionist she was, repeated slowly "F?U?..N?.K", "I'll tell him myself". I put the phone down. Now, I am not Eistein, I am not any professional secretary, but would it not be logical, this is what I would do,  Hear the story "Please tell doctor whoever, that Miss Funkydunky noted that one leg was longer than the other". Then I would write on a piece of paper, "R Funkydunky, 1 leg longer, Zena". Maybe put an 'M' above Funky. This took me, 5 seconds to write, that is in long hand not shorthand, even though I know some parts of shorthand. Pick out the most important parts of the paragraph and then maybe later put in the small words. Is that not the most logical, rational idea? Or maybe I am just too intelligent? I mean businesses are a bit to busy to wait for you to write word for word, you *************  It really drives me mad. I feel like I want to put my hand through the wire, and knock her head again the desk. It's either knocking her head against something or mine, preferably her head. I mean, you don't need to be Einstein, or the brightest bulb in the pack, here, honestly. Tell me, does doctors head secretary make sure they employ people with IQ less than 5, so they don't feel threatened. It must be. I am not clever myself, but has common sense, logical, rational, reasonable not on their dictionaries. I need to go, it's doing my head in and I am starting to get a headache. I am off to find some chill pill or maybe some Valuim, whatever I can find first. 
Speak to you all later on???????. |